Customer service training customer service excellence how to deliver exceptional service to todays busy customer course outcomes this customer service course will highlight the importance of service standards and their impact on a customers experience help your team to think in a customer centric way. The goal as a company is to have customer service that is not just the best but legendary sam walton founder of wal mart the customers perception is your reality kate zabriskie author of customer service excellence how to deliver value to todays busy customer the customer experience is the next competitive battleground. Providing customer service excellence is what will keep your customers coming back customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate in todays customer oriented business environment people skills are critical for personal and organizational success. Zappos built a billion dollar empire on ways to deliver excellent customer service in fact delivering excellent customer service is one of zappos company values and while there are thousands of negative customer service stories on the web there are very few positive stories. Customer service is an integral part of our job and should not be seen as an external extension of ita companys most vital asset is its customers without them we would not and could not exist in business when you satisfy your customers they not only help you grow by continuing to do business with you but they will also recommend you to friends and associates
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